Wednesday, May 11, 2011

Bad experience with a cruise

You have taken a cruise and have been disappointed with the experience. Write a letter to the cruise provider and specify
- what went wrong
- how did you feel about it
- what do you want to be done about it.

This task was taken from actual experience. I received full refund after this letter :)

Dear Sir/Madam,

My name is Soandso and I am writing to bring your attention to an unsatisfactory experience we had with Christmas Cruises on December 25, 2010.

First, contrary to that was in the advertisement, the boat was old and homely. It was cold inside from the beginning, but when a hundred passengers boarded, the windows became misted due to poor ventilation, which made it impossible to enjoy the views of the Sydney Harbour.

Second, even though we were provided with a "private table", there were so many private tables that we were literally sitting elbow to elbow with other passengers. The cheap, unsteady tables were put so close to each other that we became barricaded and had to ask other people to stand up and let us pass to get the food or to use the washroom. This all provided us with the feeling of growing embarrassment incompatible with enjoying the cruise and the Christmas spirit.

In the circumstances, we do not feel that is unreasonable to expect a full refund of the money paid to you following the misrepresentation of what Christmas Cruises were offering. We expect, therefore, a refund of the full $200.

Faithfully yours,

199 words
Expected IELTS Band - 7.5

No comments: